"5 Conversations" - with Andy Dent

Westy is joined by Andy Dent, Oxford Group’s Head of New Business and Marketing. Andy introduces us to 5 Conversations - Oxford Group's approach to having better discussions with your teams, colleagues and stakeholders.

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Chapters

• 0:52 Andy Dent Intro
• 3:49 What is 5 Conversations?
• 4:17 The approach
• 4:29 The 5 Conversations book
• 4:51 The authors
• 5:47 Target audience
• 7:05 A global programme
• 8:29 Psychological Safety
• 9:56 Exploring the Conversations
• 10:05 1. Establishing a trusting relationship
• 11:23 2. Agreeing mutual expectations
• 11:56 3. Showing genuine appreciation
• 13:29 4. Challenging unhelpful behaviour
• 14:50 5. Building for the future
• 15:52 Mutually beneficial
• 17:01 Which is best?
• 18:30 The process
• 22:06 Is it all a bit "nice"?
• 24:22 A culture shift
• 25:59 5 Conversations in a hybrid world
• 28:38 Trust
• 29:22 The future of L&D
• 31:30 7 Habits book
• 31:50 Atomic Habits book
• 32:26 Not rocket science
• 33:37 Contact Andy